Shipping Policy

Shipping Policy for Ray Made Fragrance

Last Updated: March 2026

This Shipping Policy outlines how orders are processed, shipped, and delivered for Ray Made Fragrance.

1. Processing Time

Orders are processed within:

3–5 business days

Processing time does not include shipping time. During high-demand periods, processing times may be slightly extended.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on location and selected shipping method.

Estimated delivery times:

Domestic (U.S.): 3–7 business days after shipment

Delivery times are estimates and not guaranteed.

3. Shipping Carriers

Orders are shipped using trusted carriers such as:

USPS
UPS
FedEx

Carrier selection may vary depending on the order and destination.

4. Order Tracking

Once an order has shipped, a tracking number will be sent via email. Tracking updates depend on the carrier and may take time to appear.

5. Incorrect Addresses

Customers are responsible for providing accurate shipping information. Ray Made Fragrance is not responsible for:

Delays or losses due to incorrect addresses
Packages delivered to the wrong address provided at checkout

If an order is returned due to an incorrect address, additional shipping fees may apply.

6. Lost or Stolen Packages

Ray Made Fragrance is not responsible for lost or stolen packages once marked as delivered by the carrier.

If a package is marked delivered but not received:

Check with neighbors or your local post office
Contact the shipping carrier to file a claim

7. Damaged Items

If an order arrives damaged:

Contact within 5 days of delivery
Provide photos of the damaged product and packaging

Eligible cases may receive a replacement or refund.

8. Shipping Delays

Delays may occur due to:

Weather conditions
Carrier issues
Holidays or high order volume

Ray Made Fragrance is not responsible for delays once the package has been handed to the carrier.

9. Contact

For shipping questions or issues:

Business Name: Ray Made Fragrance
Email: raymadefragrance@gmail.com
Location: Folsom, CA

Placing an order indicates acceptance of this Shipping Policy.